Refund policy


Last Updated: 04/05/2025

At Glaster Ltd, we aim to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please read the following conditions to understand our return and refund process.

1. Satisfaction Guarantee

We stand by the quality of our products. If you are not fully satisfied with your purchase, you can request a refund or exchange within 3 months from the date of purchase. This applies to any defective or unsatisfactory items, subject to the conditions outlined below.

2. Conditions for Return and Refund

  • Eligibility: The product must be returned in its original condition, unopened and unused, unless it is defective.
  • Refund or Exchange: You may request a full refund or an exchange for another product of equal value.

  • Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all returns and refund requests.

3. How to Return an Item

If you wish to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at sebastiandanz@glaster.mu or call us at +230 215 2991 within 3 months of your purchase to initiate the return process.

  2. Provide Order Details: Include your order number, the item you wish to return, and the reason for the return.

  3. Return Instructions: Our team will provide you with instructions for returning the product. You may need to ship the item back to us depending on the situation.

4. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to a defect or an error on our part (e.g., sending the wrong item), we will cover the return shipping costs.

  • Change of Mind: If you are returning an item for reasons other than a defect or error, you will be responsible for the return shipping costs.

5. Refund Processing

Once we receive the returned product and verify that it meets the conditions for a return, we will process your refund or exchange.

  • Refunds: Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

  • Exchanges: If you prefer an exchange, we will send the replacement item as soon as possible after processing the return.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been opened, used, or tampered with (unless defective).

  • Products purchased outside the 3-month return window.

7. Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately. We will assess the issue and arrange for a replacement or refund, depending on your preference. Damaged or defective products are eligible for return even if they have been opened or used.

8. Processing Time for Returns

Once your return request is approved, we aim to process your return or refund within 7 business days. In some cases, returns may take longer due to shipping or processing delays.

9. Contact Us

If you have any questions or would like to initiate a return or refund request, please contact us:

Phone: +230 2152991 +230 215 2991
Email: sebastiandanz@glaster.mu
Address:
Royal Road 21, L’Abri,
21014 Pamplemousses, Mauritius