Shipping policy

Last Updated: 04/05/2025

At Glaster Ltd, we are committed to providing efficient and reliable delivery services. Below is our delivery policy, which includes information about shipping fees, timelines, and collection options.

1. Free Delivery Policy

  • Free Delivery: We offer free delivery on all orders over MUR 1500 within Mauritius.

  • Shipping Fee: For orders under MUR 1500, a flat shipping fee of MUR 175 will be applied at checkout.

2. Delivery Times

  • Handling Time: Orders are typically processed and dispatched within 1 to 2 business days from the date of payment confirmation.

  • Transit Time: Once dispatched, the delivery will typically take between 1 to 7 business days, depending on the delivery location and method chosen.

  • Express Delivery: In some cases, we can arrange faster deliveries, typically within 24 to 48 hours, depending on availability and delivery location. For urgent delivery, please contact us to make arrangements.

3. Delivery Methods

We offer two delivery options:

  • Postal Delivery: Orders that are shipped via Mauritius Post will be tracked and monitored, and we are responsible for the product until it is received by the customer.

  • Internal Delivery Service: We also have an internal delivery team for quicker deliveries within certain areas in Mauritius.

4. Collection Option

  • Warehouse Pickup: Customers have the option to collect their order at our warehouse instead of having it delivered. To select this option, please choose “In-Store Pickup” during checkout.

  • Warehouse Address:
    Glaster Ltd
    Royal Road 21, L’Abri,
    21014 Pamplemousses, Mauritius

Please contact us prior to collection to confirm your order is ready.

5. Responsibility for Delivery

  • Postal Deliveries: If your order is shipped via the postal service, we take responsibility for the product until it reaches the customer. Once the product is in the possession of the postal service, delivery timelines are subject to their handling procedures.

  • Internal Deliveries: For deliveries handled by our internal team, we ensure that the product is delivered safely to the address you provided.

6. Delivery Address

Please ensure that the delivery address you provide is correct and complete. We are not responsible for any delays or issues that arise due to incorrect or incomplete address details.

7. Tracking Your Order

Once your order is dispatched, we will send you a tracking number (if applicable) and the relevant details so you can monitor your delivery’s progress.

8. Damaged or Missing Products

If your order arrives damaged, or if you have any issues with the delivery (such as missing items), please contact us immediately. We will assist you in resolving the issue as quickly as possible. For postal deliveries, we will handle claims with Mauritius Post on your behalf if the product is damaged during transit.

9. Delivery Restrictions

At the moment, we only offer delivery within Mauritius. If you need international shipping, please contact us for potential arrangements.

10. Changes to Delivery Policy

We may update this Delivery Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will reflect the date of the latest revisions.

11. Contact Us

For questions or concerns regarding your delivery, or to request assistance, please contact us:

Phone: +230 215 2991
Email: sebastiandanz@glaster.mu
Warehouse Address:
Royal Road 21, L’Abri,
21014 Pamplemousses, Mauritius